Refund policy
AFTER HOURS — Return & Refund Policy
Your Pleasure. Your Privacy. Our Commitment.
At AFTER HOURS, we want you to shop with confidence. We understand that intimate wellness products are personal purchases, which is why we aim to provide a clear, fair, and straightforward return experience.
30-Day Return Policy
You have 30 days from the date of delivery to request a return.
Due to the intimate nature of our products and for hygiene and safety reasons, we accept change-of-mind returns only for products that are:
- Unused and unopened.
- In their original, sealed packaging.
- Complete with all original accessories and documentation.
- In the same condition in which they were received.
For hygiene reasons, opened or used intimate wellness products cannot be returned for a change of mind.
This restriction does not apply to defective, damaged, incorrectly supplied products, or situations where applicable consumer protection laws require a remedy.
Products purchased using discount codes are subject to the same return conditions.
Starting a Return
To request a return, contact our customer support team at:
Please include your order number, the product you wish to return, and the reason for your request.
Our team will review your request and provide return instructions and the appropriate return address.
Please do not send products back without contacting us first. Packages sent to the address printed on your shipping label may not reach our returns facility.
Return Shipping
For eligible change-of-mind returns:
- Customers are responsible for return shipping costs.
- Products must be securely packaged to prevent damage during transit.
- Original shipping charges are non-refundable unless otherwise required by law.
- We do not charge restocking fees.
If your return is due to a defective, damaged, or incorrect product, AFTER HOURS will cover reasonable return shipping costs when a return is required.
Damaged, Defective, or Incorrect Products
Every customer deserves to receive the correct product in satisfactory condition.
If your order arrives damaged, defective, or incorrect, please email us within 30 days of delivery, where possible.
Contact:
Include your order number, a description of the issue, and photos or a short video if available.
Depending on the circumstances, we may offer:
- A replacement product.
- A full refund.
- Another appropriate resolution.
If we require the affected product to be returned, we will provide instructions and cover the return shipping costs.
This 30-day reporting period does not limit any rights you may have under applicable consumer protection laws.
Refunds
Once we receive and inspect an eligible returned product, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method within 10 business days of receiving and approving the return.
For defective, damaged, or incorrect products that do not need to be returned, approved refunds will be processed within 10 business days of claim approval.
Please note that your bank or payment provider may require additional processing time before the funds appear in your account.
If more than 15 business days have passed since your refund was approved, please contact us.
Order Cancellations
Need to cancel your order?
Please contact us as soon as possible at:
We will do our best to accommodate cancellation requests before an order is processed or shipped.
Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.
If your order has already shipped, our standard return conditions will apply.
Non-Returnable Items
For hygiene and customer safety, the following items generally cannot be returned for a change of mind:
- Opened intimate wellness products.
- Used adult wellness devices.
- Products with broken or removed hygiene seals.
- Items damaged through misuse.
- Products missing essential original components.
These exclusions do not affect your legal rights regarding faulty, damaged, misrepresented, or incorrectly supplied products.
Your Privacy Matters
At AFTER HOURS, we understand that discretion is important.
Return inquiries are handled through our customer support process, and personal information is processed in accordance with our Privacy Policy.
We only request information reasonably necessary to review and resolve your return or refund request.
Contact Us
For questions regarding returns, refunds, cancellations, or order issues, please contact:
AFTER HOURS — Customer Support
Email: support@afterhourstoys.com
Website: https://afterhourstoys.com
Your Pleasure. Your Privacy.
This policy does not limit or exclude any rights provided by applicable consumer protection laws.