Shipping policy

Shipping Policy

At CarryOnSteam, we aim to make delivery straightforward. For shipping questions, contact support@afterhourstoys.com with your order number.

Shipping availability and costs

Available shipping options and any applicable charges are displayed at checkout after you enter your delivery address. Please review these details before completing your purchase.

Estimated shipping time

Estimated shipping time: 3–7 days

Delivery times may vary depending on your destination, carrier operations, holidays, and unexpected disruptions.

Order tracking

When tracking is available for your shipment, we will email you the tracking details. Tracking updates may take time to appear after the carrier receives your package.

For help checking your order’s progress, email support@afterhourstoys.com.

Delivery address

Please check that your delivery address is complete and accurate, including any apartment or unit number.

If you notice an error after placing your order, contact us immediately. We will try to update the address, but changes may not be possible once your order has been processed or shipped.

Shipping delays

If we cannot ship within the promised timeframe, we will notify you, provide an updated shipping estimate, and explain your options to accept the delay or cancel for a full refund.

Missing or damaged packages

If your package appears lost, arrives damaged, or is marked delivered but cannot be located, contact support@afterhourstoys.com with your order number and any relevant details.

We will investigate with the fulfillment partner or carrier and work with you to resolve the issue. For damaged items, photographs of the item and packaging can help us assess the problem.

Returns and refunds

Please refer to our Return and Refund Policy for information about returning delivered items.

Contact

For shipping assistance, email support@afterhourstoys.com